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Customer Service
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Lizzie Lou Shoes DesignerSheena Edwards
Lizzie Lou flats

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Shipping & Delivery
We use the US Postal Service for our shipping carrier. Although, we ask you to allow 5-7 business days to ship your order, we will make every attempt to finish it sooner. The exception to this would be a Saturday or Holiday order. Most items are in-stock but can take up to 4 to 12 weeks if on back order. International shipping is available. Please contact us at lizzieloushoes@gmail.com
 
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Cancellations
Orders may only be cancelled within 2 days of order placement.
 
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Returns & Replacements Warranty
The warranty covers manufacturing defects affecting the structural integrity of the piece under normal conditions, but does not cover abuse, neglect, water damage, stepping off the side of the shoe or any normal wear and tear. Proof of purchase must be provided.

Lizzie Lou Shoes are a handmade pair of shoes. Color, design and beading variations are inherent in the hand process which adds to the unique beauty of the shoes. Please handle your new purchase with great care.

Lizzie Lou Shoe’s liability is limited by the cost of the purchase. PURCHASE OF OUR PRODUCT CONSTITUTES YOUR ACCEPTANCE OF OUR POLICIES

Crystals: The crystals on the shoes cannot be guaranteed after 30 days. If you need a replacement crystal, please contact us and we will be happy to send them to you.

Sale Items: All sale items are final.
 
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Returns
If you are not satisfied with your order, we will make it right by providing an exchange or refund. It is important to make sure sizing is correct upon ordering. Please notify us within 14 days of the receipt of your order so that we can correct the problem. Refunds will be granted minus the cost of shipping within 14 days of receipt.
 
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Risk of Loss
All items purchased from Lizzie Lou Shoes are made pursuant to a shipment contract. THIS MEANS THAT THE RISK OF LOSS AND TITLE FOR SUCH ITEMS PASS TO YOU UPON OUR DELIVERY TO THE CARRIER.

Viewing Orders
Once your package ships we will send an email with a link to track your order. If you have any questions about your order please contact us at lizzieloushoes@gmail.com.

If you would like to pay by check or credit card please contact us at 210.744.3356.
 
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